While looking at my receipts I noticed that 2 of the P&G eSaver coupons I had loaded didn't come off. I thought I had done everything right so I contacted the P&G eSaver customer service help desk via email and told them that I had purchased both the Herbal Essence and the Gilette Razors and after looking at my receipt the loaded coupon did not come off. They responded very quickly asking for specific info including my receipt number and the exact product purchased ect. I responded with the necessary information, and within just a few hours, I get a response. This was the email that I got:
"Hi Deane-
Thanks for contacting the P&G eSaver help center. We've added a $5 coupon off your total order to your card since the Herbal Essences and Mach 3 Coupons did not work. We apologize for the incovenience. This $5 coupon will be applied on your next shopping trip."
Thanks for contacting the P&G eSaver help center. We've added a $5 coupon off your total order to your card since the Herbal Essences and Mach 3 Coupons did not work. We apologize for the incovenience. This $5 coupon will be applied on your next shopping trip."
That is $5 to spend on anything I want. For just a few minutes of my time, they were able to credit me the missing coupons, so it is always worth it to contact customer service. P&GeSaver was very professional and responsive to my questions.
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2 comments:
I am really glad you wrote about this. I had the same thing happen with a buy one shampoo and get a styler free PG&e coupon. I emailed them and didn't hear back for a few days and I was going back to the store anyway, so I returned the items. I kind of figured that they weren't great with their customer service, sounds like they are! :)
I would write them again including a copy of your original email. I had a great experience, but the truth of the matter is your experience is going to depend on the customer service rep that handles your email. It might only be a few bucks, and in the past I might have let it go, but a few bucks here and a few bucks there realy add up.
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